Last updated: 1 May 2025
At Petal & Still, each kit is thoughtfully prepared to offer a quiet, tactile moment of calm.
We hope every delivery feels just right — but if something doesn’t, we’re here to support you with clarity and care.
🧾 Before Anything: Let’s Talk First
Please reach out to us at info@petalandstill.com before sending anything back.
We’ll walk you through your options and help make the next step smooth and supportive.
🛍️ Changed Your Mind? (14-Day Window)
While we hope each order feels like the right fit, we understand that sometimes circumstances change.
You may return unused and unopened items within 14 days of delivery if:
The item is unused, unopened, and in original condition
The original packaging is fully intact
You are able to cover return shipping costs
These returns help us ensure every kit reaches someone who truly needs that moment of calm.
❌ What We Can’t Accept
Because many of our kits include delicate, handmade, or seasonally curated elements, we’re unable to accept returns for:
Opened, used, or damaged items
Custom or personalised orders
Digital/downloadable products or gift cards
Thank you for honoring the care that goes into each handmade kit, and for supporting slow, intentional creativity.
📦 If Something Arrives Damaged or Incorrect
We prepare and pack each order with care. If something doesn’t arrive as expected:
Please contact us within 7 days of delivery at info@petalandstill.com
Include a short description and a couple of clear photos
The sooner we hear from you, the sooner we can make it right.
We’re happy to offer a replacement or a full refund, including shipping where appropriate.
💸 Refunds
Once your return is received and approved:
We’ll confirm by email
Refunds are issued to your original payment method within 5–10 business days
(Please note: timing may vary depending on your bank or provider.)
🌍 International Returns (Including UK Orders)
As we operate from Hong Kong, all returns — including from the UK — are considered international.
Customers are responsible for:
Return shipping costs
Any applicable duties, customs, or import fees
We recommend using a tracked shipping method, and always contacting us first at info@petalandstill.com.
🌱 Final Note
We put heart into every kit we send — and we’re always here if you need support.
Every message, concern, or kind word helps us grow with more care.
Thank you for creating slow moments with us.