A calm space for curious minds and gentle pressed flower moments.
Whether you're gifting, creating, or simply exploring a new pressed flower ritual — this page is here to support your still and beautiful journey.
If your question isn’t listed, feel free to write to us at 📧 info@petalandstill.com.
1. 🛒 Orders & Payment
Your payment is gently processed the moment you complete checkout.
We accept secure checkout via Stripe and PayPal, including most major cards, Apple Pay, and Google Pay — making it easy to send or receive a pressed flower kit.
Yes — simply enter your code during checkout. If it’s valid, you’ll see your updated total before confirming your pressed flower kit order.
If your kit hasn’t shipped yet, just email us at info@petalandstill.com. We’ll gently assist with your pressed flower kit update.
Yes — a calm confirmation and digital invoice will be sent to your inbox shortly after placing your order.
2. 📦 Shipping & Delivery
All kits are wrapped and dispatched from our studio in Hong Kong. We currently ship to the UK, EU, US, and select international regions.
Shipping is calculated at checkout based on your destination and parcel weight. All charges are shown before payment — no hidden surprises.
Most parcels arrive within 7–14 business days. Customs processing times may vary slightly by region.
Yes. Once shipped, you’ll receive a tracking link so you can follow your pressed flower kit’s journey.
They’re not included. If your country collects customs, VAT, or handling fees, these are paid upon delivery and managed by your local postal authority.
3. 🔁 Returns & Refunds
Yes — you may return any unused and unopened kit within 14 days of delivery. Please email us before sending anything back so we can walk you through the steps gently.
We’re unable to accept returns on:
Opened or used kits
Personalised or custom orders
Digital downloads or gift cards (if applicable)
If anything doesn’t feel right when it arrives, email us at info@petalandstill.com within 7 days, along with a few photos. We’ll offer a replacement or a refund — whichever brings you more ease.
Once we receive and approve your return, your refund will be processed to the original payment method within 5–10 business days. Timing may vary by bank or card provider.
4. 🎨 Kits, Materials & Making
Each kit is thoughtfully prepared with all the materials you need to begin — from pressed flowers and base paper to skin-safe glue and an illustrated guide.
Since each kit is unique, please refer to the specific product page for the exact contents included.
Yes. We select every element with care:
FSC-certified papers
Naturally air-dried flowers
Low-impact, recyclable packaging free of harsh chemicals
We believe gentle art begins with gentle sourcing.
Not exactly — and that’s part of the charm. Every bloom is real, seasonal, and full of gentle variation.
That’s completely okay. Many find joy in returning to the process slowly, across days or even weeks. Your kit won’t expire — it’ll wait quietly until you’re ready.
Yes. A printed guide is included. We’re also exploring soft-paced video walkthroughs — subscribe to our newsletter to be the first to know.
5. 🎁 Gifting & Personal Use
Absolutely. Just enter the recipient’s address at checkout. We’ll wrap it with care and never include pricing inside the parcel.
Yes — you can add a short note during checkout.
We’ll include your message on a simple card, tucked gently into the parcel. Many customers write names, blessings, or short poems.
Yes. Every kit is already wrapped in calming, natural materials — tissue, kraft wrap, and soft tones — ready to be gifted without extra wrapping.
They’re thoughtfully designed for ages 16+. If gifted to younger creatives, we recommend adult supervision — especially around delicate or small materials.
6. 📬 Accounts, Support & Brand Values
No — you can check out as a guest. But creating an account lets you save your shipping details and view past orders anytime.
On the login page, click “Forgot Password” and follow the steps in your inbox.
We’re always here — kindly, calmly, without rush. Just email us at info@petalandstill.com, and we’ll reply within 24 business hours (Mon–Fri).
Yes. We comply with UK GDPR, EU GDPR, and California CCPA. Your data is encrypted, never sold, and only shared with trusted services that help us fulfill your order.
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🧡 Not quite sure what to try first?
If you're new to pressed flower art, our Serenity Start Kit is a gentle introduction — designed for your first calming ritual with flowers and paper.
Or explore how we select each element with intention in our Our Materials journal.
Still wondering? We’re always here.
📧 info@petalandstill.com
🌐 https://petalandstill.com
