A calm space for curious minds and gentle pressed flower moments.

Whether you're gifting, creating, or simply exploring a new pressed flower ritual — this page is here to support your still and beautiful journey.
If your question isn’t listed, feel free to write to us at 📧 info@petalandstill.com.

 

1. 🛒 Orders & Payment

When will I be charged for my pressed flower kit order?

Your payment is gently processed the moment you complete checkout.

What payment methods do you accept?

We accept secure checkout via Stripe and PayPal, including most major cards, Apple Pay, and Google Pay — making it easy to send or receive a pressed flower kit.

Can I apply a discount code?

Yes — simply enter your code during checkout. If it’s valid, you’ll see your updated total before confirming your pressed flower kit order.

Can I cancel or update my order?

If your kit hasn’t shipped yet, just email us at info@petalandstill.com. We’ll gently assist with your pressed flower kit update.

Will I receive an order confirmation?

Yes — a calm confirmation and digital invoice will be sent to your inbox shortly after placing your order.

2. 📦 Shipping & Delivery

Where do you ship your pressed flower kits from, and where to?

All kits are wrapped and dispatched from our studio in Hong Kong. We currently ship to the UK, EU, US, and select international regions.

How much does shipping cost?

Shipping is calculated at checkout based on your destination and parcel weight. All charges are shown before payment — no hidden surprises.

How long will my pressed flower kit take to arrive?

Most parcels arrive within 7–14 business days. Customs processing times may vary slightly by region.

Will I be able to track my kit?

Yes. Once shipped, you’ll receive a tracking link so you can follow your pressed flower kit’s journey.

Are customs fees or duties included?

They’re not included. If your country collects customs, VAT, or handling fees, these are paid upon delivery and managed by your local postal authority.

3. 🔁 Returns & Refunds

Can I return a kit if I change my mind?

Yes — you may return any unused and unopened kit within 14 days of delivery. Please email us before sending anything back so we can walk you through the steps gently.

What items are non-returnable?

We’re unable to accept returns on:

  • Opened or used kits

  • Personalised or custom orders

  • Digital downloads or gift cards (if applicable)

What if my kit arrives damaged or incorrect?

If anything doesn’t feel right when it arrives, email us at info@petalandstill.com within 7 days, along with a few photos. We’ll offer a replacement or a refund — whichever brings you more ease.

How are refunds handled?

Once we receive and approve your return, your refund will be processed to the original payment method within 5–10 business days. Timing may vary by bank or card provider.

4. 🎨 Kits, Materials & Making

What’s included in each pressed flower kit?

Each kit is thoughtfully prepared with all the materials you need to begin — from pressed flowers and base paper to skin-safe glue and an illustrated guide.

Since each kit is unique, please refer to the specific product page for the exact contents included.

Are your materials sustainable and ethically sourced?

Yes. We select every element with care:

  • FSC-certified papers

  • Naturally air-dried flowers

  • Low-impact, recyclable packaging free of harsh chemicals

We believe gentle art begins with gentle sourcing.

Will my flowers look exactly like the ones in your photos?

Not exactly — and that’s part of the charm. Every bloom is real, seasonal, and full of gentle variation.

What if I don’t finish my kit in one go?

That’s completely okay. Many find joy in returning to the process slowly, across days or even weeks. Your kit won’t expire — it’ll wait quietly until you’re ready.

Do you include instructions or tutorials?

Yes. A printed guide is included. We’re also exploring soft-paced video walkthroughs — subscribe to our newsletter to be the first to know.

5. 🎁 Gifting & Personal Use

Can I send a pressed flower kit as a gift?

Absolutely. Just enter the recipient’s address at checkout. We’ll wrap it with care and never include pricing inside the parcel.

Can I leave a gift message?

Yes — you can add a short note during checkout.

We’ll include your message on a simple card, tucked gently into the parcel. Many customers write names, blessings, or short poems.

Is your packaging suitable for gifting?

Yes. Every kit is already wrapped in calming, natural materials — tissue, kraft wrap, and soft tones — ready to be gifted without extra wrapping.

Are your kits suitable for children?

They’re thoughtfully designed for ages 16+. If gifted to younger creatives, we recommend adult supervision — especially around delicate or small materials.

6. 📬 Accounts, Support & Brand Values

Do I need an account to order a pressed flower kit?

No — you can check out as a guest. But creating an account lets you save your shipping details and view past orders anytime.

How do I reset my password?

On the login page, click “Forgot Password” and follow the steps in your inbox.

How do I get in touch?

We’re always here — kindly, calmly, without rush. Just email us at info@petalandstill.com, and we’ll reply within 24 business hours (Mon–Fri).

Is my personal information safe with you?

Yes. We comply with UK GDPR, EU GDPR, and California CCPA. Your data is encrypted, never sold, and only shared with trusted services that help us fulfill your order.

Do you offer wholesale or collaborations?

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🧡 Not quite sure what to try first?

If you're new to pressed flower art, our Serenity Start Kit is a gentle introduction — designed for your first calming ritual with flowers and paper.

Or explore how we select each element with intention in our Our Materials journal.

Still wondering? We’re always here.
📧 info@petalandstill.com
🌐 https://petalandstill.com

A finished mandala created with our pressed flower kit – calming, natural, and handmade by petal & still